Job Description

****This is a hybrid position that requires on-site and close proximity to ministry located in Mission Hills, California and may require associated travel within the Providence Footprint****

Providence is seeking an Ambulatory Senior Clinical Informatics Specialist who will:

Serve as an expert role model in promoting the understanding, integration, and application of information technology in healthcare settings.
Be a leader who applies advanced education and experience to effectively address complex challenges in diverse healthcare delivery environments.
Act as a liaison to three (3) LA Ambulatory Medical Foundations between clinical care and information technology, leading caregivers throughout the care continuum in the full life cycle of clinical technology projects.
Have team leadership skills delivered in a complex, highly stressful environment, demonstrating expert use of clinical technology, information sciences and fundamentals of project management with a customer service focus.
Promote the use of evidence-based clinical practice.
Provide Informatics leadership in initial and ongoing Electronic Health Record (EHR) training and competency validation to care givers and coordinates curriculum development activities.
Be a subject matter expert expected to demonstrate the knowledge and experience necessary to pass national informatics certification exams (such as the CPHIMS examination, ANCC Nursing Informatics Board Certification or similar Informatics certification) as well as the necessary knowledge to pass EHR vendor certifications.
Be with licensure in a clinical discipline (e.g., nursing, respiratory therapy, etc.) brings required comprehensive understanding of clinical process and practice standards, patient flow and operational processes.
Be able to travel to multiple service/clinic (outpatient) sites across LA county.

In this position you will:

Demonstrate personal and leadership competencies in line with the core values that are the foundation of all activities performed by caregivers in order to achieve the Mission of the PSJH System.

Education/Coaching:

Lead and model design and implementation of workflow training consistent with current national informatics and adult learning standards.
Design and spearhead communication projects around technology changes, upgrades, and downtimes to customers.

Problem Solving:

Demonstrate expertise in accurately analyzing and prioritizing issues.

Customer Service:

Demonstrate excellent communication skills in documenting, evaluating and prioritizing clinical users' requested system improvements.
Ensure timely follow-up communication with customers regarding issue resolution.
Act a change agent, assisting customers with the dynamic nature of clinical information systems.

Teamwork:

Be skilled at leading and integrating groups of diverse disciplines in collaborative activities.
Demonstrate expertise in effective interactions and positive interpersonal skills in order to maximize productivity and positive employee relations.

Clinical Support:

Gain understanding of system/ministry data needs.
Lead planning for full life cycle for clinical information systems.
Evaluate outcomes with the use of clinical information systems, and develop, deliver and measure intervention.
Stay current with regulatory standards, management and healthcare issues and trends, and legal implications.
Support customer access to reports.

Professional Development:

Maintain and demonstrate current knowledge of industry trends.
Actively seek opportunities to apply this knowledge to practice.
Mentor peers in their Informatics related professional development.

Environmental and Working Conditions:

Work in a fast-paced environment with multiple interruptions.
Be required to frequently travel among regional facilities (up to 50%) and occasionally travel among PSJH entities (10%-40%).
Reliable mechanisms for travel throughout the region is required.
Be subject to changing work hours to meet client needs.

Required Qualifications:

Bachelor's Degree in a clinical discipline, information technology/informatics, business, education, management, or related field. Or equivalent educ/experience
5 years in a position that has the same or similar primary duties working with a clinical information system within a healthcare setting.

Preferred Qualifications:

Master's Degree Education, Information Technology, Business Administration, or a clinical discipline such as Nursing, or healthcare field.
Preferred upon hire: Informatics certifications or credentialing (may be equivalent for up to 2 years of experience for this position at the hiring manger's discretion).

Why Join Providence?

Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally, and achieving financial security. We take care of you, so you can focus on delivering our Mission of caring for everyone, especially the most vulnerable in our communities.

About Us

At Providence, our strength lies in Our Promise of "Know me, care for me, ease my way." Working at our family of organizations means that regardless of your role, we'll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.

The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.

Check out our benefits page for more information about our Benefits and Rewards.

About the Team

Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.

Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.

Providence Health & Services

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